The Federal Competition and Consumer Protection Commission (FCCPC) has stated that disconnecting a consumer from the source of electricity supply without a 10-day prior notice from the date of bill delivery is illegal.
Executive Vice Chairman of the commission, Babatunde Irukera stated this on Wednesday in Calabar at an electricity consumer complaint resolution platform.
He complained about the abysmal service provided by Port Harcourt Electricity Distribution Company (PHED) in Calabar and its environs.
According to him, from investigation by the commission, PHED had not faired well in the providing of services to its consumers commensurate with their bills.
Irukera particularly described as “oppressive ” PHEDC services to residents of Cross River State.
He said that the reports they received on many issues included mass disconnection carried out by the company without recourse to the law.
“I want to convey to you the incredible displeasure of the people of Cross River, according to them, especially the governor , if they have their way , they will prefer that PHEDC does not operate in the state.
“If this is the view about your business , then I don’t think that business will survive.
“The massive disconnection of communities because of debt is not only illegal, it is outrageous and an abuse of the people’s right. Disconnecting the whole community is oppressive .
“There are people in that same community that are consistent with payment of bills, so it is injustice and unfair to also disconnect them.
“Any business that cannot satisfy its consumers is preparing to die; allowing consumers to pay tariffs without commensurate electricity supply is against the law.
“The problem of compelling consumers to pay electricity bills is tantamount to oppressing and extorting money illegally from consumers.
“The internal mechanism for assessing the scorecard of electricity companies is not by collection of tariffs, rather it is customer satisfaction that matters.”
Irukera said a situation where Discos disconnect power supply for days and still give out bills covering that same period was “exploitative.”
He explained that it was illegal for consumers to buy transformers, and they would later become the property of PHEDC.